南充市顺庆区妇幼保健计划生育服务中心微信小程序年度运维服务项目询价采购邀请公告-南充市顺庆区妇幼保健院

南充市顺庆区妇幼保健计划生育服务中心微信小程序年度运维服务项目询价采购邀请公告

2025-03-27 12:16:55

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南充市顺庆区妇幼保健计划生育服务中心现拟对微信小程序年度运维服务项目进行询价，欢迎符合条件的供应商参与询价。

一、项目基本情况

1.项目名称：南充市顺庆区妇幼保健计划生育服务中心微信小程序年度运维服务。

2.本项目资金来源及最高限价：自筹资金；最高限价：1.5万元。

3.采购方式：满足询价采购邀请的所有要求且报价最低的原则进行确定，结果在我单位官方网站进行发布。

二、合格供应商应具备的资格条件

1.具有独立的承担民事责任能力；

2.具有良好的商业信誉和健全的财务会计制度；

3.具有依法缴纳税收和社会保障资金的良好记录；

4.具有履行合同设备所必需的专业技术能力；

5.参加采购活动前三年内，在经营活动中没有重大违法记录；

6.法律、行政法规规定的其他条件；

7.本项目的特定资格要求：

无

三、响应文件提交地址、提交截止与开启时间

响应文件提交：响应文件(含报价单)以现场或邮寄方式提交。

提交地点：南充市顺庆区华康西路98号南充市顺庆区妇幼保健计划生育服务中心行政办公楼三楼3-18旁招标办。

提交截止与开启时间：2025年4月2日 10:00（北京时间）

四、凡对本次询价采购提出询问，请按以下方式联系

联系人：陈女士

联系电话：0817-2896638

地址：南充市顺庆区华康西路98号南充市顺庆区妇幼保健计划生育服务中心行政办公楼三楼3-18旁招标办。

五、项目要求

1.服务内容

1	服务咨询	1.给医院提供咨询服务，彻底为医院答疑解惑； 2.如层面不能解决，详细记录咨询内容和结果并提交工单转交项目对应人员； 3.协助项目负责人和医院沟通。
2	问题处理	1.建立畅通的沟通机制，收到故障报警30分钟内明确故障责任人，及时处理故障； 2.积极主动处理系统故障，协调涉及各方资源。
3	需求处理	1.收到医院在本项目原有功能范围内的优化和功能需求，确认需求细节，提交项目组； 2.确认排期后同步医院； 3.需求完成后通知医院。
4	监控预警	1.医院网络、HIS接口异常，主动通知，以便得到及时处理，达到故障影响最小化； 2.次日早上查看异常订单记录，如有则通知相关人员及时处理，避免患者投诉。
5	数据分析	根据医院需求提供分析报告
6	技术支持	全方位的技术支持：包括现场和远程处理
7	对账服务	如医院反馈对账不平，实时响应并处理回复
8	追款服务	1.收到财务短款，第一时间核实短款原因，确认责任方； 2.如责任方为小程序运维方，首先与医院确认回款方式，同时开始追款。
9	售后回访	1.一年两次的客户满意度调查，活动形式各异，活动奖品丰厚； 2.日常回访，确保医院的每一次问题反馈都能得到高质量的服务； 3.周期前往医院现场交流和学习。
10	投诉处理	1.舆情投诉：第一时间处理并回复； 2.一般投诉：18:00前反馈，当天处理并回复，18:00后反馈，顺延至次日处理并回复。
11	患者服务	超贴心的患者服务：偶发性问题等特殊情形，进入直接对接患者模式，问题处理完毕后回复患者和医院
12	客户关怀	1.法定节假日，提前发布值班通知； 2.系统升级或其他重大问题处理时，会提前通知医院，包括处理时长、影响范围等，问题处理完毕后主动通知医院。

2.商务要求：

（1）服务期限：合同签订后一年

（2）服务地点：采购人指定地点

（3）付款方式：以双方正式合同约定为准。

（4）验收：按询价要求验收。

六、供应商提交的询价资料

询价文件组成

序号	询价文件要求	说明
1	承诺函	附件1
2	法定代表人身份证明书	附件2
3	授权委托书	附件3
4	授权代表身份证复印件
5	营业执照
6	技术服务要求应答表	附件4
7	商务要求应答表	附件5
8	报价表	附件6
9	本项目特定资格要求提供的证明材料

七、响应文件编制要求

1.响应供应商应按第六项“询价文件组成”要求编写、制作响应文件，并牢固装订成册。响应文件均需采用A4（图纸等除外）。响应文件不得行间插字、涂改、增删，如修改错漏处，须经响应文件签署人签字并加盖公章。所有需要提交的资料须加盖投标单位公章。

2.以上证明材料缺一不可，证明材料不齐或未按规定加盖鲜章为无效询价。

3.响应供应商应将本项目响应文件密封。所有密封文件封套正面须标明项目名称、项目编号、边缝处加盖单位骑缝章或骑缝签字，并注明于开标前不得启封。如果响应供应商未加写标记，采购人对响应文件的误投和提前启封不负责任。

4.报价单须单独另行密封。

2025.03.27.微信小程序年度运维询价采购公告附件1-附件6.docx

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article------>{"id":268,"cid":47,"subCid":null,"title":"南充市顺庆区妇幼保健计划生育服务中心微信小程序年度运维服务项目询价采购邀请公告","shortTitle":"","tagId":"","attr":"","articleView":"","source":"","author":"","description":"南充市顺庆区妇幼保健计划生育服务中心现拟对微信小程序年度运维服务项目进行询价，欢迎符合条件的供应商参与询价。一、项目基本情况1.项目名称：南充市顺庆区妇幼保健计划生育服务中心微信小程序年度运维服务。2.本项目资金来源及最高限价：自筹资金；最高限价：1.5万元。3.采购方式：满足询价采购邀请的所有要求且报价最低的原则进行确定，结果在我单位官方网站进行发布。二、合格供应商应具备的资格条件1.具有独立的承担民事责任能力；2.具有良好的商业信誉和健全的财务会计制度；3.具有依法缴纳税收和社会保障资金的良好记录；4.具有履行","img":"","content":"南充市顺庆区妇幼保健计划生育服务中心现拟对微信小程序年度运维服务项目进行询价，欢迎符合条件的供应商参与询价。\n一、项目基本情况\n1.项目名称：南充市顺庆区妇幼保健计划生育服务中心微信小程序年度运维服务。\n2.本项目资金来源及最高限价：自筹资金；最高限价：1.5万元。\n3.采购方式：满足询价采购邀请的所有要求且报价最低的原则进行确定，结果在我单位官方网站进行发布。\n二、合格供应商应具备的资格条件\n1.具有独立的承担民事责任能力；\n2.具有良好的商业信誉和健全的财务会计制度；\n3.具有依法缴纳税收和社会保障资金的良好记录；\n4.具有履行合同设备所必需的专业技术能力；\n5.参加采购活动前三年内，在经营活动中没有重大违法记录；\n6.法律、行政法规规定的其他条件；\n7.本项目的特定资格要求：\n无\n三、响应文件提交地址、提交截止与开启时间\n响应文件提交：响应文件(含报价单)以现场或邮寄方式提交。\n提交地点：南充市顺庆区华康西路98号南充市顺庆区妇幼保健计划生育服务中心行政办公楼三楼3-18旁招标办。\n提交截止与开启时间：2025年4月2日 10:00（北京时间）\n 四、凡对本次询价采购提出询问，请按以下方式联系\n联系人：陈女士\n联系电话：0817-2896638\n地址：南充市顺庆区华康西路98号南充市顺庆区妇幼保健计划生育服务中心行政办公楼三楼3-18旁招标办。\n五、项目要求\n1.服务内容\n<table width=\"607\">\n<tbody>\n<tr class=\"firstRow\">\n<td valign=\"center\" width=\"40\">\n1\n</td>\n<td valign=\"center\" width=\"133\">\n服务咨询\n</td>\n<td valign=\"center\" width=\"434\">\n1.给医院提供咨询服务，彻底为医院答疑解惑； 2.如层面不能解决，详细记录咨询内容和结果并提交工单转交项目对应人员； 3.协助项目负责人和医院沟通。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n2\n</td>\n<td valign=\"center\" width=\"133\">\n问题处理\n</td>\n<td valign=\"center\" width=\"434\">\n1.建立畅通的沟通机制，收到故障报警30分钟内明确故障责任人，及时处理故障； 2.积极主动处理系统故障，协调涉及各方资源。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n3\n</td>\n<td valign=\"center\" width=\"133\">\n需求处理\n</td>\n<td valign=\"center\" width=\"434\">\n1.收到医院在本项目原有功能范围内的优化和功能需求，确认需求细节，提交项目组； 2.确认排期后同步医院； 3.需求完成后通知医院。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n4\n</td>\n<td valign=\"center\" width=\"133\">\n监控预警\n</td>\n<td valign=\"center\" width=\"434\">\n1.医院网络、HIS接口异常，主动通知，以便得到及时处理，达到故障影响最小化； 2.次日早上查看异常订单记录，如有则通知相关人员及时处理，避免患者投诉。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n5\n</td>\n<td valign=\"center\" width=\"133\">\n数据分析\n</td>\n<td valign=\"center\" width=\"434\">\n根据医院需求提供分析报告\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n6\n</td>\n<td valign=\"center\" width=\"133\">\n技术支持\n</td>\n<td valign=\"center\" width=\"434\">\n全方位的技术支持：包括现场和远程处理\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n7\n</td>\n<td valign=\"center\" width=\"133\">\n对账服务\n</td>\n<td valign=\"center\" width=\"434\">\n如医院反馈对账不平，实时响应并处理回复\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n8\n</td>\n<td valign=\"center\" width=\"133\">\n追款服务\n</td>\n<td valign=\"center\" width=\"434\">\n1.收到财务短款，第一时间核实短款原因，确认责任方； 2.如责任方为小程序运维方，首先与医院确认回款方式，同时开始追款。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n9\n</td>\n<td valign=\"center\" width=\"133\">\n售后回访\n</td>\n<td valign=\"center\" width=\"434\">\n1.一年两次的客户满意度调查，活动形式各异，活动奖品丰厚； 2.日常回访，确保医院的每一次问题反馈都能得到高质量的服务； 3.周期前往医院现场交流和学习。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n10\n</td>\n<td valign=\"center\" width=\"133\">\n投诉处理\n</td>\n<td valign=\"center\" width=\"434\">\n1.舆情投诉：第一时间处理并回复； 2.一般投诉：18:00前反馈，当天处理并回复，18:00后反馈，顺延至次日处理并回复。\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n11\n</td>\n<td valign=\"center\" width=\"133\">\n患者服务\n</td>\n<td valign=\"center\" width=\"434\">\n超贴心的患者服务：偶发性问题等特殊情形，进入直接对接患者模式，问题处理完毕后回复患者和医院\n</td>\n</tr>\n<tr>\n<td valign=\"center\" width=\"40\">\n12\n</td>\n<td valign=\"center\" width=\"133\">\n客户关怀\n</td>\n<td valign=\"center\" width=\"434\">\n1.法定节假日，提前发布值班通知； 2.系统升级或其他重大问题处理时，会提前通知医院，包括处理时长、影响范围等，问题处理完毕后主动通知医院。\n</td>\n</tr>\n</tbody>\n</table>\n2.商务要求：\n（1）服务期限：合同签订后一年\n（2）服务地点：采购人指定地点\n（3）付款方式：以双方正式合同约定为准。\n（4）验收：按询价要求验收。\n六、供应商提交的询价资料\n询价文件组成\n<table>\n<tbody>\n<tr class=\"firstRow\">\n<td valign=\"top\" width=\"70\">\n序号\n</td>\n<td valign=\"top\" width=\"333\">\n询价文件要求\n</td>\n<td valign=\"top\" width=\"99\">\n说明\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n1\n</td>\n<td valign=\"top\" width=\"333\">\n承诺函\n</td>\n<td valign=\"top\" width=\"99\">\n附件1\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n2\n</td>\n<td valign=\"top\" width=\"333\">\n法定代表人身份证明书\n</td>\n<td valign=\"top\" width=\"99\">\n附件2\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n3\n</td>\n<td valign=\"top\" width=\"333\">\n授权委托书\n</td>\n<td valign=\"top\" width=\"99\">\n附件3\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n4\n</td>\n<td valign=\"top\" width=\"333\">\n授权代表身份证复印件\n</td>\n<td valign=\"top\" width=\"99\"> </td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n5\n</td>\n<td valign=\"top\" width=\"333\">\n营业执照\n</td>\n<td valign=\"top\" width=\"99\"> </td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n6\n</td>\n<td valign=\"top\" width=\"333\">\n技术服务要求应答表\n</td>\n<td valign=\"top\" width=\"99\">\n附件4\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n7\n</td>\n<td valign=\"top\" width=\"333\">\n商务要求应答表\n</td>\n<td valign=\"top\" width=\"99\">\n附件5\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n8\n</td>\n<td valign=\"top\" width=\"333\">\n报价表\n</td>\n<td valign=\"top\" width=\"99\">\n附件6\n</td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n<tr>\n<td valign=\"top\" width=\"70\">\n9\n</td>\n<td valign=\"top\" width=\"333\">\n本项目特定资格要求提供的证明材料\n</td>\n<td valign=\"top\" width=\"99\"> </td>\n<td valign=\"top\" width=\"66\"> </td>\n</tr>\n</tbody>\n</table>\n七、响应文件编制要求\n1.响应供应商应按第六项“询价文件组成”要求编写、制作响应文件，并牢固装订成册。响应文件均需采用A4（图纸等除外）。响应文件不得行间插字、涂改、增删，如修改错漏处，须经响应文件签署人签字并加盖公章。所有需要提交的资料须加盖投标单位公章。\n2.以上证明材料缺一不可，证明材料不齐或未按规定加盖鲜章为无效询价。\n3.响应供应商应将本项目响应文件密封。所有密封文件封套正面须标明项目名称、项目编号、边缝处加盖单位骑缝章或骑缝签字，并注明于开标前不得启封。如果响应供应商未加写标记，采购人对响应文件的误投和提前启封不负责任。\n4.报价单须单独另行密封。\n<img src=\"#\"><a href=\"#\" title=\"2025.03.27.微信小程序年度运维询价采购公告附件1-附件6.docx\">2025.03.27.微信小程序年度运维询价采购公告附件1-附件6.docx</a>\n ","status":0,"pv":747,"link":"","createdAt":"2025-03-27T04:16:55.000Z","updatedAt":"2026-05-30T22:08:35.000Z","bigfile":[],"simpleintroduce":"","sortId":0,"field":{},"tags":[]}

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